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Returns & Refund Policy

Returns & Refund Policy

Please be mindful when purchasing Bargain Grass artificial grass as our artificial grass is ordered bespoke and custom to your customers specifications and as such is not covered by the distance selling rules.

If your order has not yet been made to specification we will refund your order subject to any restocking and admin fees.

If you find that your artificial grass is faulty or is not the product you ordered please contact Bargain Grass as soon as possible via telephone or info@bargaingrass.co.uk to allow us to collect and replace the artificial grass.

Please have the artificial grass ready for collection; ideally returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase) within 7 days of delivery, we will exchange it or offer a refund.

This returns policy does not affect your statutory rights.

AT OUR DISCRETION: If you have changed your mind on the grass and you want to return it to us; you will be charged a 25% restocking fee and you will have to arrange the return of the grass yourself. 

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